RTO rate by country — LATAM, 2026
Return-to-origin (RTO) rates for every LATAM country running cash-on-delivery in 2026. Industry baseline (ungated COD) versus achievable RTO with hard-gated confirmation and the full Fufills execution stack.
Sorted by RTO-reduction potential (largest baseline-to-achievable gap first). Click any country to see the per-country page with full operating context.
| Country | RTO baseline (ungated) | RTO with full stack | Reduction (pts) |
|---|---|---|---|
| Guatemala | 30-40% | 10-15% | -23 pts |
| Honduras | 30-40% | 12-18% | -20 pts |
| Nicaragua | 30-40% | 12-18% | -20 pts |
| Bolivia | 30-40% | 12-18% | -20 pts |
| Mexico | 25-35% | 10-15% | -18 pts |
| Colombia | 25-35% | 10-15% | -18 pts |
| Argentina | 25-35% | 10-15% | -18 pts |
| Peru | 25-35% | 10-15% | -18 pts |
| Ecuador | 25-35% | 10-15% | -18 pts |
| Dominican Republic | 25-35% | 10-15% | -18 pts |
| El Salvador | 25-35% | 12-18% | -15 pts |
| Costa Rica | 20-30% | 8-12% | -15 pts |
| Panama | 20-30% | 8-12% | -15 pts |
| Chile | 20-30% | 8-12% | -15 pts |
| Brazil | 20-30% | 10-15% | -13 pts |
| Puerto Rico | 15-25% | 7-10% | -12 pts |
The baseline column is what happens when a cross-border merchant hands COD orders to a carrier and lets the carrier act as the quality-assurance layer. The carrier was never designed to be the QA layer; carriers route, attempt, retry, and finally return — and the merchant pays the round-trip cost on every loop.
The right-hand column is what happens when a human inside a risk-control call center confirms each order before it ships. Hard-gated confirmation moves quality assurance upstream of dispatch, which is where it actually belongs. See the hard-gated confirmation deep-dive for the SOP.
The reduction column is the operational headroom Fufills delivers — typically 15-25 percentage points off the baseline RTO. On a $50 AOV book at 1,000 orders/month, that gap is roughly $7,500-$12,500 in monthly recovered margin before counting the second-order effects on reconciliation, settlement, and reverse logistics.
Baseline RTO ranges reflect carrier-reported and industry-association data for cash-on-delivery operations in each country without pre-dispatch confirmation. Fufills-stack RTO ranges are aggregated from accounts on our full 5-step execution stack across the 16-country footprint, last-12-months rolling. The midpoint of each range is used for the reduction calculation. Where our internal numbers diverge from public benchmarks, the per-country page (linked from each row above) carries the per-country sourcing note.
Capture the gap on your COD book.
The 5-step execution stack, run across 16 LATAM countries by one operator.