Question 1

What is the COD adoption rate in Chile?

Accepted Answer

Chile has approximately 35-45% of e-commerce running on cash-on-delivery. Chile has the highest e-commerce maturity in LATAM and the strongest card rails. COD is therefore lower share than its neighbours — but still essential for first-time buyers and consumers outside the Santiago metropolitan area.

Question 2

What RTO rates should I expect in Chile?

Accepted Answer

Without confirmation infrastructure, RTO typically sits in the 20-30% band. With Fufills' hard-gated Spanish call-center confirmation and predictive carrier routing, we target 8-12%.

Question 3

Which cities does Fufills cover in Chile?

Accepted Answer

We deliver across Santiago, Valparaíso, Concepción, La Serena, Antofagasta and surrounding metropolitan areas. Coverage scales as merchant volume justifies routing into smaller secondary cities.

Question 4

Which carriers do you use in Chile?

Accepted Answer

We run multi-carrier execution — meaning we select the best-performing carrier per zone from our integrated network in Chile, which includes Chilexpress, Starken, Correos Chile, Blue Express. No fixed contract per country; performance routes orders.

Question 5

What currency do payouts arrive in?

Accepted Answer

Payouts can be issued in CLP (Chilean peso) or in USD, depending on your preference. 7-day settlement cycle after onboarding completes, with full reconciliation in your dashboard.

COD in Chile, run as one operation

Why COD matters in Chile

Cities served in Chile

Operator questions about Chile

Ready to launch COD in Chile?