Pre-dispatch verification
Pre-dispatch verification is the call-center step that confirms buyer intent, address, and delivery window before an order is released to the warehouse for fulfillment. It is the operational mechanism behind hard-gated confirmation.
A pre-dispatch verification call covers three things in 90-180 seconds: buyer intent (is this actually a serious order?), address validation (read the address back, cross-reference with a maps API, flag anything that doesn't match), and delivery window coordination (when will the buyer be home?).
The verification is run by Spanish-native agents in LATAM timezones (Portuguese for Brazil). Agents work from a script tuned to detect fake orders, impulsive cancellations, and address mismatches.
Orders that fail pre-dispatch verification after the full retry SOP do not ship. They are cancelled and the inventory returns to stock.
See how Fufills runs Pre-dispatch verification in production →
Hard-gated confirmation
Hard-gated confirmation is a COD operational policy where orders are not released to the warehouse for shipping until they have been confirmed by a risk-control call center. If the buyer cannot be reached after the retry SOP completes, the order does not ship.
Risk-control call center
A risk-control call center is the call-center function that runs pre-dispatch verification and acts as a hard gate on order release. It is operated as risk infrastructure, not customer support — its purpose is to prevent bad orders from shipping, not to answer post-purchase questions.
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