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Glossary

Reconciliation (COD)

Reconciliation in COD is the process of matching cash collected by carriers at the doorstep with the orders shipped — per order, per carrier, per day — to produce an auditable accounting of money owed to the merchant.

Operator context

Reconciliation is the layer that turns delivery-success-rate into money-on-the-merchant's-bank-account. Without it, cash sits in intermediary accounts for weeks, mismatches accumulate, and trust erodes.

A proper reconciliation flow does three things daily: (1) ingest delivery reports from every carrier integration, (2) match those reports against the shipped-orders manifest, and (3) flag discrepancies — missing cash, missing orders, wrong amounts — within hours instead of at month-end.

Once reconciled, the cash is ready for settlement to the merchant on the published cycle (typically 7 days for top operators, 14-30 days for slower ones).

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